Scale customer support across

Discord

Telegram

Web Chat

Slack

Email

Seamlessly support your community in public and private from one powerful and secure dashboard
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The support platform for community-driven companies

Community Channels

Mava integrates with Telegram, Slack and Discord. Receive support tickets from all channels in one inbox, and let Mava’s AI handle repetitive questions in public channels.

Web Chat

Add a web chat to your website in minutes, customize the widget to match your brand, and engage with your users in real-time to boost satisfaction and conversion.

Shared Inbox

Seamlessly handle thousands of tickets while ensuring nothing falls through the cracks. Streamline workflows and enhance collaboration with features such as status tracking, custom views & automations

AI Support

Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 

Analytics

Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 
Mava natively integrates with Telegram, Slack and Discord. Receive support tickets from all community channels in one shared inbox, and let Mava’s AI handle repetitive questions in public channels.
Add a web chat to your website in minutes, customize the widget to match your brand, and engage with your users in real-time to boost satisfaction and conversion.
Seamlessly handle thousands of tickets while ensuring nothing falls through the cracks. Streamline workflows and enhance collaboration with features such as status tracking, custom views & automations
Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 
Train Mava AI in minutes using your existing knowledge base and support content. Mava AI can be used in public channels, as well as private tickets, with seamless human handover. 

2M+

Private Tickets

1,000+

Communities

50K+

Public AI Responses

Why Mava?

Discord & Telegram integrations that scale
Join thousands of companies that use Mava is the go-to platform for any team who provides support on Discord or Telegram
Instant AI Training with Existing Content
Easily train your AI using your current knowledge base—whether that’s your website, Google Docs, GitBook, or other resources. Get up and running in minutes.

💙 by thousands of communities

Having previously used Ticket Tool for Discord, Mava was a godsend. We could easily see what tickets needed to be resolved without any manual tracking, and could also communicate directly to users within Discord while protecting our team.

Sarah

Layer 3

Mava stole the show for our team! It's the most elegant solution out there, free from any unnecessary bells and whistles like Zendesk. Special kudos to Mava's team; they are incredibly responsive and supportive professionals, always ready with the answers and assistance we need.

Pasha

Getgems.io

Thank you @mava_app for providing an amazing user support experience for us and our users! MAVA’s simple yet powerful interface allows our support agent to handle user inquiries and requests with ease.

Support Team

Fusionist

Thank you @mava_app for providing an amazing user support experience for us and our users!

MAVA’s simple yet powerful interface allows our support agent to handle user inquiries and requests with ease.

@fusonistio

Having previously used Ticket Tool for Discord, Mava was a godsend. We could easily see what tickets needed to be resolved without any manual tracking, and could also communicate directly to users within Discord while protecting our team."

Sarah

Layer3

For me Mava has been a great customer support solution. I've had a little trouble keeping up with their speed of improvements and features!"

David

APY.Vision

Backed By

Frequently asked questions

Is there a free trial available?

Mava offers a free plan ideal for smaller communities, allowing you to manage up to 100 support requests per month. It’s also a great way to test our platform. While some advanced features are exclusive to paid plans, you can still explore and preview most features on the free plan (though activation is limited to paid tiers).

How many agents can I add?

There is no limit to the number of users you can add on any plan. Our pricing is based on the volume of support requests—not the number of team members. This means your entire team can access Mava for one flat rate, with no extra cost for adding team members. Plus, AI capabilities are included in all plans at no additional charge.

Do you provide moderators or support agents?

No, Mava is a software platform designed for your internal team to optimize support operations. While we don't provide outsourcing services directly, we’d be happy to connect you with trusted partners who specialize in outsourced support. Feel free to reach out.

Our ticket tool

Fast-growing communities provide businesses with a target audience to sell to, which, while great for revenue, comes with customer support challenges.

As the volume of people looking for assistance increases, businesses quickly struggle to maintain the high level of support that made them popular in the first place without a ticket tool in place.

Mava’s ticket tool bot helps to combat this issue by providing answers to repetitive queries, such as “How to reset my password?” or “How do I change payment details?”, that human teams would originally have had to spend a disproportionate amount of time answering.

Traditional ticket bots simply repeated information they had been given upon set-up verbatim, limiting their usefulness and irritating customers who were unable to get the answer they needed. With an AI-powered ticket bot for Discord and Telegram, however, it takes the resources it's been fed and provides far more insightful, helpful answers, as well as providing the option for customers to escalate issues if needed.

With Mava’s help, businesses can ensure their customers get their questions resolved in a manner that they are used to, without needing to leave Discord or Telegram, ensuring a positive sentiment toward their brand is maintained.

With the routine questions being answered by the Telegram or Discord ticket bot, human support teams are now freed up to focus on more complex queries or handle issues that the ticket tool bot has escalated to them.

And all this is done from one central ticket tool dashboard that provides automated tracking and numbering, meaning no customer is left without the assistance they need.

As well as providing a home for customer support, our ticket tools also provide in-depth analytics and insights which can be used to proactively improve your customer support infrastructure. In an instant, you can see how effective your customer support is based on response times, satisfaction ratings, and much more.

Experience

the future of

community support