Scale your support

& success in Slack

Slack has become the ultimate communication hub for support and customer success teams. Companies experience faster sales cycles, reduced onboarding times, and lower churn rates. Customers love the convenience too. But managing multiple Slack channels at scale can be a challenge — that’s where Mava comes in.

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Automate your community support

Running a customer community Slack can be a time consuming task, especially when dealing with repetitive questions. Let Mava’s intelligent Slack AI bot handle routine queries, freeing up your team to focus on more meaningful and complex interactions. You’ll never answer the same question twice.

AI-Powered Support for Slack Connect

Managing multiple Slack Connect channels for customer onboarding, technical support, and general inquiries can quickly become overwhelming. With Mava, you can automate first-level support seamlessly. Mava's AI-driven Slack chatbot can instantly respond to customer questions by pulling answers directly from your documentation, knowledge base, or FAQs. This means faster response times, less workload for your team, and a smoother experience for your customers — all within Slack.

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From continuous conversation to action items, automations & insights

Transform customer interactions into remarkable experiences with Mava. Automatically convert messages into action items and ensure nothing gets overlooked. From support queries and bug reports to valuable feedback, we've got you covered.

Unlock powerful support insights

Gain valuable insights into your customer support operations. Keep track of key metrics like response time and SLAs, analyze trends, and make informed decisions to optimize your team's efficiency, reduce churn, and improve customer satisfaction.

Say goodbye to ineffective emails

Tired of low email open rates and a lack of customer engagement? Reach your customers directly on the Slack platform, ensuring your important messages are delivered and opened. Stay connected with your audience by sending targeted messages to groups of customers directly on Slack. Share product updates, company news, or request feedback—all in one platform.