Welcome to the Mava blog! In today's edition of community spotlight, we caught up with Getgems to learn more about their product and their experience using Mava.

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Please introduce yourself

Hi there! We're Pasha & Axenia, and we're focused on marketing, support, and community. There are actually several of us at Getgems who are using Mava across the marketing, support, and community teams. For me, Pasha, I joined crypto around 2014 initially out of curiosity, and the rest is history ;). We have years of experience working on Social Fi and tech projects, so we know how to build great tech and engage millions of users. Now, we're bringing all that expertise together in the realm of NFTs on TON blockchain, with the goal of creating a product that makes mass adoption of Web3 fun and simple.

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Tell us more about your project

Getgems is called the Home of NFTs on TON for a couple of reasons: first, it's an open marketplace - everyone is welcome and can list their collection or digital art through our platform; second, all the NFTs from TON blockchain are displayed here, and users can buy, sell, transfer, and analyze data from the entire TON NFT ecosystem all in one place. Our engaging gamified activations offer unique collection launches, drawing a diverse audience. Users can experience what the future of DeFi looks like, with a protocol that has a proven track record of executing innovative ideas. Moreover, we're committed to simplifying the onboarding process into the crypto space; here, close integration of TON with Telegram App (800 million monthly users) plays a big role. By developing easier onboarding solutions and user-friendly tools, we strive to make it stupidly simple for newcomers to enter and navigate the world of Web3 and NFTs.

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Why should users check out your project?

Getgems stands out with its key difference – besides regular NFT drops, we create new and exciting gamified launches, making it a fun and inclusive experience for anyone to join, not just crypto natives. Our mission is to make the NFT space engaging and accessible to all. Getgems is an all-in-one NFT platform on the TON blockchain. TON's seamless integration with Telegram simplifies entry into Web3 for the collectors.

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How do you and your team currently use Mava?

Our main usage of Mava is to provide users with easy ways to reach our support team, either directly on our dApp, website or via Discord and Telegram. We use all three of these channels a lot, and having them integrated into Mava is brilliant. We use Mava's analytics tools to track our time to the first reply and our overall request volume. These metrics are great for tracking our support performance.

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What are the main benefits of using Mava for your team?

Mava stole the show for our team! It's the most elegant solution out there, free from any unnecessary bells and whistles like Zendesk. It's blockchain-friendly, and all the necessary tools can be found in the helpdesk interface! And special kudos to Mava's team; they are incredibly responsive and supportive professionals, always ready with the answers and assistance we need, all within the product itself! Mava outshines other helpdesk solutions with its exceptional functionalities at a fraction of the cost!

Where can people learn more about your product?

Telegram (https://t.me/getgems) and Twitter are the best spots to follow the news and become a part of our community. And make sure to check out TON NFTs on our marketplace

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This post is for informational purposes only and should not be viewed as an inducement, recommendation, or advertisement. Mava is a customer support platform for community-first organizations. Join hundreds of Web3, gaming, and open-source communities using Mava to supercharge their support.