Key Differences: Mava vs Intercom

When to Choose Mava vs Intercom

Choose Mava if you:

• Run a Discord or Telegram community (1,000+ members)
• Need AI trained on your actual Discord conversations
• Want unlimited team seats without per-agent fees
• Want predictable flat-rate pricing (no per-resolution fees)
• Handle high conversation volumes (Intercom's $0.99/resolution adds up fast)
• Manage high ticket volume (500+ tickets/month)
• Need native Discord ticketing (not webhooks)

Choose Intercom if you:

• Need product tours and in-app messaging
• Support is primarily on your website/mobile app
• Require advanced marketing automation

Why Intercom Gets Expensive Fast

Intercom uses a hybrid pricing model that combines per-seat fees with per-resolution charges. Here's what that means in practice:

5-Person Team Example:

• Base cost: $145/month (5 agents × $29)
• Resolution fees: $495/month (500 conversations × $0.99)
• Total Intercom cost: $640/month

With Mava:

• Diamond Plan: $166/month for 24,000 requests/year (unlimited agents)
• Monthly savings: $474/month
• Annual savings: $5,688/year

The more conversations you handle, the more expensive Intercom becomes. Mava's flat rate means predictable costs as you scale.

Pricing Comparison

Mava Pricing

• Free Plan: $0/month - 100 requests, unlimited seats
• Bullish: $83/month - 6,000 requests/year, unlimited seats
• Diamond: $166/month - 24,000 requests/year, unlimited seats
• Whale: $499/month - 120,000 requests/year, unlimited seats

Intercom Pricing

Note: Intercom uses a hybrid pricing model with both per-seat fees and per-resolution charges.

• Essential: $29/seat/month + $0.99 per resolution
• Advanced: $85/seat/month + $0.99 per resolution
• Expert: $132/seat/month + $0.99 per resolution

Migration from Intercom to Mava

Step 1: Sign up for Mava free plan

Time: 2 minutes | No credit card required

Step 2: Connect your Discord server

Time: 5 minutes | Add Mava bot to Discord

Step 3: Train Mava AI

Time: 15 minutes | Import knowledge base + Discord training

Step 4: Migrate team

Time: 30 minutes | Invite team members to Mava

Frequently Asked Questions

Can I migrate my Intercom data to Mava?

Yes. You can export conversations and contact data from Intercom and import relevant information into Mava. Most teams find starting fresh with Mava's Discord-native approach works best.

Does Mava integrate with Intercom?

While Mava doesn't have a direct Intercom integration, you can use both platforms simultaneously during a transition period. Most teams replace Intercom entirely with Mava for Discord/Telegram support.

How long does it take to switch from Intercom?

Most teams complete the switch in under 1 hour with zero downtime by running both systems in parallel during transition.

What about Intercom's per-resolution fees?

Intercom charges $0.99 for every customer conversation resolved. For a team handling 500 conversations per month, that's an extra $495/month on top of seat fees. Mava includes unlimited conversations at every price tier.

Try Mava Free

Start with Mava's free plan—no credit card required. Get 100 support requests per month with full Discord, Telegram, and Slack integration.

Get Started Free →