Telegram Ticket Bot - set up a professional ticket system for telegram in under 5 minutes

Boasting over 700 million monthly active users, Telegram is one of the world’s most popular chat apps. With customers expecting seamless support wherever they are, providing support on Telegram can help you increase customer satisfaction and boost sales. 

There are various ways to provide customer support on Telegram, the most popular ways being creating a Telegram ticket bot.  This post will explain how to create a Telegram ticket bot in under 5 minutes. 

What is a Telegram Ticket bot?

A Telegram Ticket bot is a specialized chatbot designed to handle customer inquiries, complaints, and support requests within Telegram. This type of bot is typically integrated into a company's customer service system to provide assistance to users.

Using a ticket bot for customer support can improve response times, handle a large volume of inquiries, and enhance overall customer satisfaction by providing quick and efficient support within Telegram. 

Here are some common features and capabilities of a Telegram Ticket bot for customer support:

• Ticket Creation: Users can create support tickets by interacting with the bot. These tickets contain information about the user's issue or question.
• Automated Responses: The bot can provide automated responses to common queries, providing users with instant answers to frequently asked questions. These automated responses can be either rule-based or using AI and LLMs.
• Escalation: If the bot is unable to resolve an issue, it can escalate the ticket to a human customer support agent for further assistance.
• Integration: These bots can often be integrated with other customer support tools and systems, allowing seamless communication between the bot and human support agents, and allowing support staff to keep track of open issues. 
• Feedback Collection: After an issue is resolved, the bot can prompt users to provide feedback on the support experience, helping companies improve their customer service.

How to set up a Telegram customer service bot

The simplest way to add a professional ticket system to telegram is to user Mava. Mava is a powerful customer support tool that integrations natively with platforms such as Telegram, Discord, your website and email. 

Getting Mava to work with your Telegram is a simple process that won’t take more than 5 minutes.

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Step 1: Create your free Mava account

1.1 Before we get started, you’ll need to create a free Mava account here.

Once you’ve created your account head over to the integrations page to connect your Telegram account to Mava. 

Step 2: Create your Telegram bot

2.1 Open the BotFather tool and within Telegram press the Start button under the welcome message.

(What’s ‘BotFather’? BotFather is Telegram’s own bot that is used to install new bots and manage existing bots)

2.2 After hitting the Start button, you will see the message below. Click /newbot and choose a name for the bot.

2.3 Now you need to name your bot. Think of your name and type it as a message. Pssst. "MavaExplainer" is just an example 🤓, come up with your own.

2.4 Now you need to choose a username for your bot. This will be visible to your end users and should be something clear, for example:

[your organization’s name]_TicketBot

Nice job, your bot has been created 😎

Step 3: Copy & paste the API token into Mava

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 3.1 Within Telegram you need to copy the HTTP API token (hidden behind the green box below).

3.2 After completing Step 3.1, paste your unique HTTP API token that you copied from Telegram into the ‘Verify your token’ field on the Mava dashboard.

Step 4: Create your chatbot

4.1 Within Mava, open the Chatbot builder section within Mava and create a chatbot to send a welcome message to users, send auto-replies, add buttons and also use Mava’s powerful AI.

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Step 5: Upload your support documentation for Mava AI (Optional)

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5.1 If you want AI to help answer your private tickets within Mava you can upload websites, GitBooks, Google Docs and other relevant support content to train Mava AI instantly. 

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Step 6: Allow your bot to be used in group chats

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6.1 Within the Telegram ‘BotFather’ chat, type /mybots

6.2 Press Bot Settings > Group Admin Rights

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6.3 Finally press the Manage chat button, you should see a tick.

Hint: under ‘Edit Bot’ within settings you can add a logo for your bot, a description and other useful information for you users.

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Step 7: Add your new bot to your group and educate your users

7.1 Go into the Telegram group where you want users to be able to create a support ticket and add your bot as a group member (Your bot will be called something else!)

7.2 After you bot is added to the group we suggest adding it to your bio page. You need to add the full Telegram link here ‘t.me/[your bot name]’ as per the below screenshot. You can find this link within your ‘BotFather’ Telegram channel.

7.3 Now it’s time to add a logo to your bot & update it’s bio information. Within the BotFather Telegram channel type /mybots then press the Edit Bot button. Here you can add information about your bot and update the logo.

For help with setting up or using the Mava Telegram bot, please either join our Discord and open a support ticket in the ‘Contact-Us’ channel OR create a support ticket via our Telegram bot here