Key Differences: Mava vs Zendesk

When to Choose Mava vs Zendesk

Choose Mava if you:

• Run a Discord or Telegram community (500+ members)
• Need native Discord ticketing without third-party integrations
• Want unlimited team seats without per-agent fees
• Have a growing support volume but limited budget
• Support Web3, crypto, gaming, or tech communities
• Need AI trained on Discord conversations
• Want 20-minute setup instead of days

Choose Zendesk if you:

• Need advanced enterprise features (SLAs, routing, etc.)
• Support is primarily email and phone
• Require extensive marketplace integrations (1,000+ apps)
• Have complex workflows and custom fields
• Need advanced reporting and analytics

Pricing Comparison

Mava Pricing

• Free Plan: $0/month - 100 requests, unlimited seats
• Bullish: $83/month - 6,000 requests/year, unlimited seats
• Diamond: $166/month - 24,000 requests/year, unlimited seats
• Whale: $499/month - 120,000 requests/year, unlimited seats

Zendesk Pricing

Note: "Suite" plans include multi-channel support and AI. "Support" plans are email-only.

• Support Team: $19/agent/month (basic email support only)
• Suite Team: $55/agent/month (includes AI, all channels)
• Suite Professional: $115/agent/month (advanced features)
• Suite Enterprise: $169/agent/month (enterprise scale)

Migration from Zendesk to Mava

Step 1: Sign up for Mava free plan

Time: 2 minutes
Details: No credit card required. Test with 100 free support requests.

Step 2: Connect your Discord/Telegram

Time: 5 minutes
Details: Add Mava bot to your community channels with one click.

Step 3: Configure AI and routing

Time: 15 minutes
Details: Import knowledge base, set up AI training, configure ticket routing.

Step 4: Migrate team and data

Time: 30 minutes
Details: Export historical data from Zendesk (optional), invite team members.

Why Communities Choose Mava Over Zendesk

1. Native Discord Integration

Zendesk requires third-party integrations or custom development for Discord. Mava's native ticket bot works out of the box with Discord channels, threads, and DMs.

2. Unlimited Team Seats

Zendesk charges per agent ($19-169/month each). Mava includes unlimited seats at every price tier, making it cost-effective as you scale your support team.

3. Community-First Design

Zendesk is built for traditional support (email, phone, live chat). Mava is purpose-built for Discord and Telegram communities with features like server-wide AI, role-based permissions, and community engagement tracking.

4. Faster Setup

Zendesk can take days to configure properly. Mava's Discord bot is live in 20 minutes with AI training and ticket routing ready to go.

Frequently Asked Questions

Can I migrate my Zendesk tickets to Mava?

Yes. Zendesk allows you to export ticket data which can be imported into Mava. However, most teams start fresh with Mava since Discord/Telegram conversations are captured natively going forward.

Does Mava integrate with Zendesk?

Not directly. Mava is designed to replace Zendesk for Discord and Telegram support. You can run both platforms during a transition period.

How does Mava's AI compare to Zendesk's AI?

Mava AI is trained on your actual Discord conversations and replies, making it highly accurate for community-specific questions. Zendesk AI requires extensive setup and training on your knowledge base articles.

What happens if I outgrow Mava?

Mava scales to 120,000+ support requests per year on the Whale plan. For higher volumes, enterprise pricing is available. Most communities find this more than sufficient.

Can I use Mava for non-Discord support?

Yes! Mava supports Telegram, Slack, email, and web chat in addition to Discord. The shared inbox handles all channels in one place.

Try Mava Free

Start with Mava's free plan—no credit card required. Get 100 support requests per month with full Discord, Telegram, and Slack integration. See why communities are switching from Zendesk.

Get Started Free →